With our help, Nestlé is transforming its services in order to thrive in the digital world.

Nestlé is the largest manufacturer of high-quality food and beverage products in the world.
The company has a legacy of 140 years, a total workforce of approximately 330,000 people, over 450 factories worldwide and products available in almost every country.

RESULTS
2000
users of Nestlé's TESS system worldwide.
3%
of worldwide turnover generated via TESS.
3 bln
Total turnover in CHF generated by telesales.

"Project TESS won the Global Solutions Awards for 2012."

THE CHALLENGE
To build and implement a real-time software system to manage an end-to-end process and support the sales of the customer.
NUMBER OF PEOPLE INVOLVED
1
Nestlé expert on the Planning process
5
BeMore consultants
30 + 5QA
BeMore developers
10
Factory experts for ongoing maintenance
TIME EMPLOYMENT
10,000 person-days
WHAT THEY SAID

"We are very happy with the implementation and methodology followed and adapted by the BeMore team.
They not only delivered a solution meeting the business requirements, quality parameters and expectations, but also scaled up to know Nestlé standards, processes and culture.

Now, in total, 3% of Nestlé's worldwide turnover is being generated via TESS and we anticipate much more volume in the near future."

Project director, PMO GCE Nestlé

RESULTS MADE EASIER
Our Telesales solutions support CHF 3 billion (and counting) of Nestlé's annual turnover.
RESULTS

  • Ability to cater to a new language with minimum effort and without any code change;
  • Implementation of a perfect business continuity plan;
  • Interface with SAP, which is the Enterprise Global solution to maintain data integrity;
  • A large database, as total turnover data is huge;
  • Integration of different types of promotions based on SAP and pure TESS data configuration parameters defining the behaviour of the application in different implementations / markets;
  • Integration of different PBX systems (telephony) through different CTI platforms. Integration of SAP organizational structure related to distribution centers, picking plants and call centers;
  • Optimized response times for telesales operators;
  • Integration of SAP pricing in order to communicate real final price to customers.