HUMAN FOR TECHNOLOGY
Yucca and Axionet are registered brand names of BeMore Solutions SA
With our help, Nestlé is transforming its services in order to thrive in the digital world.

Nestlé is the largest manufacturer of high-quality food and beverage products in the world.
The company has a legacy of 140 years, a total workforce of approximately 330,000 people, over 450 factories worldwide and products available in almost every country.

RESULTS
2000
users of Nestlé's TESS system worldwide.
3%
of worldwide turnover generated via TESS.
3 bln
Total turnover in CHF generated by telesales.

"Project TESS won the Global Solutions Awards for 2012."

THE CHALLENGE
To build and implement a real-time software system to manage an end-to-end process and support the sales of the customer.
NUMBER OF PEOPLE INVOLVED
1
Nestlé expert on the Planning process
5
BeMore consultants
30 + 5QA
Bemore Solutions developers
10
Factory experts for ongoing maintenance
TIME EMPLOYMENT
10,000 person-days
WHAT THEY SAID

"We are very happy with the implementation and methodology followed and adapted by the BeMore team.
They not only delivered a solution meeting the business requirements, quality parameters and expectations, but also scaled up to know Nestlé standards, processes and culture.

Now, in total, 3% of Nestlé's worldwide turnover is being generated via TESS and we anticipate much more volume in the near future."

Project director, PMO GCE Nestlé

RESULTS MADE EASIER
Our Telesales solutions support CHF 3 billion (and counting) of Nestlé's annual turnover.
RESULTS

  • Ability to cater to a new language with minimum effort and without any code change;
  • Implementation of a perfect business continuity plan;
  • Interface with SAP, which is the Enterprise Global solution to maintain data integrity;
  • A large database, as total turnover data is huge;
  • Integration of different types of promotions based on SAP and pure TESS data configuration parameters defining the behaviour of the application in different implementations / markets;
  • Integration of different PBX systems (telephony) through different CTI platforms. Integration of SAP organizational structure related to distribution centers, picking plants and call centers;
  • Optimized response times for telesales operators;
  • Integration of SAP pricing in order to communicate real final price to customers.